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Delivery Information


We use DPD as our main courier and they will give you a 1 hour delivery window notification via SMS or Email informing you when your order will arrive. If the date or time is not convenient, you will have the ability to arrange for a more suitable time for your parcel to arrive.

United Kingdom

Delivery Service Charges
Free UK Mainland Delivery
Within 2-6 working days
Standard UK Delivery
Within 1-3 working days
£5.99 (inc VAT)
Next Day Delivery
Order by 2pm for Next Day
£8.34 (inc VAT)

International Delivery

If your country isn't listed here we can do a custom delivery quote for you, please contact us.

Trinidad And Tobago

Delivery service Charges
Standard Delivery

Please note some items are classed as freight and are restricted from the normal delivery terms and pricing structure. If a delivery quote is required it will be displayed on the product page in the delivery information area and can be arranged by adding to the basket and following the steps.

You may also want to see our delivery terms and conditions.


  • All orders are trackable via the DPD site & a 1 hour delivery window notification will be sent via SMS or Email
  • *Free UK Delivery is only applicable for UK Mainland areas (See above for postcodes which do not qualify for Free UK Mainland shipping)
  • Majority of our parcels are sent via DPD


To ensure that your item is on its way to you, all consignments leaving The Towel Shop are tracked and tracking numbers are available upon request. Please note that tracking numbers will only be available when your order has been dispatched from our warehouse and the status is set to ‘shipped’. You will receive an email confirming that your order has been shipped. Please allow several hours for your tracking number to become valid.


Items ordered before 3pm on Monday to Friday are dispatched the same day provided all items are in stock. Items ordered Monday to Friday after 3pm will be dispatched within 24 hours of confirmed payment. If the payment is received over a public holiday or weekend, please allow for a few more days for your delivery. If you have any queries about delivery times, please call our helpline on 01204 455 755. Please note that in the rare instance when any of the products you order are not in stock at the time of placing your order, we will notify you of the delay.